Shipping policy

We work with reliable courier partners to ensure your order reaches you safely and on time. This Shipping Policy explains how and when your order will be delivered across India.

1. Shipping Locations

We ship across India to all serviceable pin codes. Deliveries are handled through trusted courier partners such as Bluedart, Delhivery, XpressBees, Shadowfax, and Ecom Express.
If a pin code is not serviceable, we will inform you and cancel the order with a full refund.

2. Order Processing Time

  • Orders are processed within 1–2 working days after payment confirmation

  • Orders placed on Sundays or public holidays are processed on the next working day

  • Prepaid orders are processed first

  • COD orders may require confirmation through a call or message

Processing time does not include courier transit time.

3. Delivery Time

Delivery time varies by location:

  • Metro cities: 2–4 working days

  • Tier 2 and Tier 3 cities: 3–6 working days

  • Remote or rural areas: 5–8 working days

These timelines are standard estimates. Delivery may take longer due to courier delays, weather, strikes, or other disruptions outside our control.

4. Shipping Charges

  • Free shipping Pan-India

  • No additional delivery charges unless the courier partner applies a location-based surcharge

  • If a surcharge applies, you’ll be informed before dispatch

5. Order Tracking

Once your order is dispatched:

  • A tracking link will be shared through SMS or email

  • You can track the shipment on the courier partner’s website

  • If you don’t receive tracking details within 48 hours of placing your order, contact us for help

6. Delays and Unserviceable Locations

We do our best to ensure timely delivery, but certain situations can cause delays, such as:

  • Courier capacity issues

  • Weather problems

  • Local restrictions

  • Operational disruptions

If your pin code becomes unserviceable after placing an order, we will cancel it and issue a full refund.

7. Missed or Undelivered Packages

If the courier attempts delivery and the recipient is unavailable:

  • A second attempt may be made

  • If the courier cannot reach you after multiple attempts, the package may be returned to us

  • Re-dispatch will require an additional delivery charge

Please ensure that your address and phone number are accurate and reachable.

8. Cash on Delivery (COD) Orders

  • COD is available for select pin codes

  • All COD orders require confirmation before dispatch

  • Unconfirmed COD orders may be cancelled

  • Additional COD handling charges may apply based on the courier partner’s terms

9. International Shipping

We do not ship outside India at the moment. For bulk orders or export-related inquiries, you can contact our support team.

10. Contact Us

For any shipping-related concerns, reach us at:

Tattva Soul Store
Email: tattvasoulstore@gmail.com
Phone/WhatsApp: 9557842165
Business Hours: Monday to Saturday, 10 AM to 6 PM