Privacy policy

Tattva Soul (“we”, “our”, “us”) operates www.tattvasoulstore.com. We are committed to protecting your personal information and maintaining transparency about how your data is collected, used, and safeguarded. By visiting our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

We collect personal details when you interact with our website, place an order, or reach out for support. This includes:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment details (handled securely by our payment partners)

• Order information such as items purchased, value, delivery preferences

• Support interactions, return requests, and feedback

B. Information Collected Automatically

When you browse our website, certain information is collected automatically:

• IP address

• Browser type and version

• Device details

• Pages visited and time spent

• Cookies and tracking data

C. Marketing Preferences

If you choose to subscribe, we store your preferences for email or SMS communication.

2. How We Use Your Information

We use the data collected from you to:

• Process and deliver your orders

• Communicate with you about purchases, delivery, returns, or support

• Provide updates, only if you have opted in

• Improve our website, product range, and customer experience

• Detect and prevent fraudulent activity

• Meet legal and tax obligations

3. Sharing Your Information

Your information is shared only when necessary and with trusted partners:

• Shopify, our ecommerce platform, which securely hosts and processes your data

• Courier partners such as Bluedart, Delhivery, Ecom Express for shipping orders

• Payment gateways such as Razorpay, Cashfree, or PayU to process payments

• Service providers for analytics, marketing (only if opted in), and customer support

• Regulatory or law enforcement authorities when required under Indian laws

We do not sell or rent your personal information to third parties for marketing.

4. Data Storage and Retention

Your data is stored using Shopify’s secure infrastructure. Some servers may be located outside India, and storage practices follow strict safety standards. We retain your data for purposes connected to:

• Order history

• Tax and accounting requirements

• Fraud prevention

• Customer service

Data is kept only for as long as required for these purposes.

5. Cookies and Tracking Tools

Cookies help our website function smoothly and provide a better shopping experience. We may use:

• Necessary cookies for checkout and account access

• Analytics cookies to understand site usage

• Advertising cookies to show relevant ads

You can manage or block cookies through your browser settings.

6. Your Rights

If you live in India, you have the right to:

• Access the personal data we hold

• Update or correct inaccurate details

• Request deletion of your personal data, subject to legal retention rules

• Withdraw consent for marketing at any time

• Ask for details on how your data has been used

To exercise any of these rights, write to us at tattvasoulstore@gmail.com.

7. Data Security

We follow strong security practices, including encrypted payment gateways, limited access controls, and continuous monitoring. While we work hard to protect your data, online transmission carries some risk, and no system can be fully secure.

8. Children’s Privacy

We do not knowingly collect information from anyone under the age of 18. If such information is found in our system, we will remove it after verification.

9. Updates to This Policy

This Privacy Policy may be updated to reflect changes in our practices, legal requirements, or website functionality. Revised versions will be posted on this page with an updated date.

10. Contact Us

For questions, concerns, or data requests, you can contact us at:

Tattva Soul Store
A-9, Flat no. 6
Basant Vihar Colony
Meerut, Uttar Pradesh – 250001
Email: tattvasoulstore@gmail.com
Phone: 9557842165